FAQS

RETURN POLICY:

Here at Reign and Cash we strive to make your experience an enjoyable one. From the beginning steps of designing your necklace until after you have your necklace in hand, we want you to remember this moment.

We offer free repairs and adjustments on your necklace for life. Unlike other companies that charge you to fix your necklace we want to show you we stand by our product and will help you in any way we can. Your child pulled on your necklace a little too hard? We fix that for free too! Just reach out to us and we will come up with a plan to get the necklace back in our hands to do the repairs needed. Want to try fix it yourself? We can also send you the replacement parts for free if it is feasible.

We do not accept returns if your skin reacts to the product. Although our products are hypoallergenic it is beyond our control how your skin will react to it. We do not accept returns if the product is not taken care of properly. We will only return a product if there is something structurally wrong, and even then we are very open to fixing any problems that may occur.

To reach us about any concerns please email us at reignandcash@gmail.com and we will get back to you as soon as we can! Alternatively you can also private message us on instagram under the handle @reign_and_cash .

SHIPPING POLICY:

Shipping is offered via lettermail (untracked and uninsured so loss/damage is not shippers responsibility) or tracked (tracking number provided with shipping notification via email and is insured). Shipping times vary as product is available. In most circumstances shipping will occur within 1 to 3 business days. If you need it faster just reach out to us at the email provided above. We love to accomodate what works best for you! Keep in mind this business is run by a stay at home mom so some days we may be slower to responding than others. We also offer local pick up in the Albion area of Maple Ridge. Enter code PICKUP at checkout to void shipping fees and we will email or text you when your order is ready to go with the address of pick up. Please be sure to include an email or phone number that is used often to avoid missed communication! Also check your spam folder as it may get thrown in there.

We hope you find what you are looking for and can not wait to get you your own Reign and Cash jewellery! Have a design in mind but don't see it here on the website? Reach out and we would love to source what you are looking for! Have an amazing day and we hope to hear from you soon!